Your Data is Yours
We never sell your data. We never trade it. You retain full ownership of all resident records and progress notes.
We act only as a custodian to provide the service.
No AI Training
We use enterprise-grade AI (AWS Bedrock). Our contracts explicitly prevent your data from being used to train their public AI models.
Your inputs stay private.
Australian Sovereignty
Every byte of data is stored and processed right here in Australia (Sydney Region).
We comply strictly with the Australian Privacy Principles (APPs).
Security Features
Bank-Grade Encryption
At Rest: AES-256 encryption protects stored data
In Transit: TLS 1.3 secures data in motion
Key Management: AWS KMS manages encryption keys
Even if someone stole our physical hard drives, they would just see gibberish.
Strict Access Control
Multi-Factor Authentication (MFA) for all users
Role-Based Permissions (carer, manager, administrator)
Row Level Security prevents cross-organisation access
Audit Logging tracks all data access
Even if two Aged Care providers use our platform, it is physically impossible for one to see the other's data.
Common Safety Questions
Need the technical details?
Visit our Trust Centre for details on our certifications, subprocessors, and security practices.
Visit Trust Centre